Your moving day can be stressful, in order for us to provide you with the correct level of service on your moving day, please ensure that you give us clear, enough and concise information regarding your move. I&T Excellent Movers is a moving company based in North Vancouver and Delta, British Columbia. Company was founded in 2021 and it’s one of the best Vancouver Moving Companies. We provide reliable and affordable moving services in British Columbia and Alberta, including local household moving, piano moving and long distance relocation.

Why we are the best choice:

• 50+ years of combined experience
• 300 properties moving every month
• Only experienced crew members
• Fully equipped
• Affordable rates

Always on time, fully insured, well-trained crews, 5 stars on Google reviews and over 600 satisfied customers have been moved over the first year. And we are growing! I&T Excellent Movers are professionals bringing positive moving experience only!

Terms and Conditions

1. Introduction

Welcome to the website and services of I&T Excellent Movers Inc. (“Company,” “we,” “our,” or

“us”). These Terms and Conditions (“Terms”) govern your access to and use of our website and

services. By using our services, you agree to comply with these Terms.

2. Acceptance of Terms

By accessing or using our website and services, you confirm that you have read, understood, and

agree to be bound by these Terms.

3. Responsibility for Valuables

The Company does not accept the transport of valuables such as personal documents (passports, PR

cards, certificates, etc.), jewellery, heirlooms, and antiques (except for certain pre-arranged cases).

All such items must be packed and transported by the customer. The Company is not liable for the

loss of valuables and documents. In the case of full household packing services, the Company is also

not responsible for the loss of documents or valuables. The transport of antiques must be arranged in

advance and will incur additional charges.

4. Items Not Accepted for Transport

The Company reserves the right to refuse the transport of the following items:

• Hazardous materials: explosive substances, gas cylinders, poisons, and other dangerous

materials.

• Animals, firearms, counterfeit goods, and branded jewellery.

5. Packing of Goods

• Our team uses special moving blankets to protect furniture during loading and transport.

• Additional packing services can be arranged for an extra fee. We provide boxes of various

sizes and packing materials.

• Fragile items, such as glassware and mirrors, must be packed in bubble wrap and corrugated

cardboard. The Company is not responsible for the integrity of items packed by the

customer.

• Televisions and monitors must be packed in their original boxes. The Company is not liable

for equipment transported without proper packaging.

• Paintings must be packed in boxes.

6. Oversized Furniture

• An additional charge applies for oversized furniture weighing more than 30 kg and

measuring over 1 cubic metre. This includes household appliances, sports equipment, hot

tubs, fireplaces, and other large items. Additional fees also apply if the items need to be

carried up or down stairs.

• The customer is responsible for ensuring that oversized furniture will fit through doorways

and into elevators. If the furniture cannot be moved due to size, the Company is not liable for

the inability to complete the delivery. Additionally, the Company is not responsible for any

damage to existing property, such as walls, floors, railings, doorways, light fixtures, fans,

sprinklers, or other interior features. This also applies to all types of flooring, including

carpets, linoleum, hardwood floors, laminate, tiles, etc. Such damage is not covered by the

Company’s insurance and is not the Company’s responsibility.

7. Elevator

The customer is responsible for reserving an elevator in advance. If the elevator is not reserved, all

claims and penalties related to delays or downtime are the responsibility of the customer.

8. Parking

The customer is responsible for securing a parking spot for the moving vehicle in the loading zone.

If no such spot is available and parking fines are incurred, these fines are the responsibility of the

customer. If no dedicated loading zone is available, the customer must secure parking as close to the

entrance as possible. If a permit from the city is required to secure parking, the customer is

responsible for obtaining it in advance. If the distance from the parking spot to the premises

exceeds 100 metres, an additional fee will be charged, with a minimum of $50.

9. Actual Moving Time

Charges are based on the actual time spent, starting from the moment the crew arrives at the loading

address and ending when the crew finishes at the delivery address, rounded to the nearest 15

minutes. This time includes travel time, which typically amounts to 1 hour or as otherwise agreed.

10. Deposit and Payment

To confirm the booking of services for a specific date and time, the customer must pay the deposit

indicated in the quote. Reservations are made on a first-come, first-served basis. The requested date

and time slot will be reserved only after the deposit is received. Payment in full is due upon

completion of the work on-site. Once payment is processed, a receipt will be sent to the customer’s

email. A commission of 8% will be charged for credit card payments.

We accept payment by e-transfer, cash, VISA, Mastercard, and bank draft check.

Please note that the deposit is non-refundable in the event of a cancellation by the customer. The

customer may change the moving date one time, provided that the request is made no less than two

weeks before the original moving date and there is availability in the schedule. Any additional

changes will require the payment of a new deposit.

The Company charges a minimum of three hours of work and one hour of travel time. If the crew

arrives at the scheduled time and, for any reason not related to the Company, the customer is unable

to begin the work or cancels the service, the customer is obligated to pay for a minimum of three

hours of work and the travel time based on the hourly rate specified in the quote.

11. Break Time

For tasks lasting more than two hours, the crew is entitled to a 10-minute paid break. For projects

lasting more than five hours, the crew is entitled to a 30-minute unpaid break.

12. Customer Presence

The customer must be present during the loading and unloading processes. If the customer is unable

to be present, they must appoint a representative to be on-site during the work.

13. Limitation of Liability

The Company is not liable for:

• Any loss or damage caused by ordinary wear and tear, mold, fungi, termites, rodents, pests,

moths, bedbugs, other insects, rust, leakage, tarnishing, oxidation, fumigation, heat, cold,

humidity, temperature changes, or other atmospheric conditions.

• Any loss or damage caused by the inherent deterioration, defect, or defect in the property, or

any loss, damage, or decay resulting from the actions, negligence, or omission of the

customer, or due to acts of war, terrorism, civil unrest, nuclear explosion, contamination,

strikes, labor disturbances, fire, riot, or any natural disaster.

• Any loss or damage to goods that occurred during transport, if those goods were not packed

and unpacked by the Company’s employees.

• The mechanical or electrical functioning of any goods, including but not limited to pianos,

radios, phonographs, televisions, clocks, barometers, computers, telephones, refrigerators,

washing machines, dryers, freezers, air conditioners, or other instruments or appliances,

regardless of whether such goods were packed or unpacked by the Company.

14. Insurance Coverage

If any of the customer’s goods or items are damaged as a result of the Company’s fault during the

services, the value of such goods and items shall be calculated as $0.60/lbs. The Company shall

indemnify the customer based on this calculation. The customer agrees that the Company is not

liable for any amount exceeding $0.60/lbs. for any given articles or goods.

15. Claims

The customer may submit a claim within 7 days after the completion of the service. Claims

submitted after this period will not be considered.

16. Force Majeure

The Company is not liable for any delays, loss, or damage caused by force majeure events, such as

natural disasters, wars, strikes, government actions, and other circumstances beyond the Company’s

control.

17. Ownership of Goods

The customer warrants and guarantees that they have legal ownership, the legal right, and authority

to offer all goods described herein, and that there are no liens, mortgages, or encumbrances on the

goods that exceed or conflict with the customer’s legal right and authority to enter into a contract for

services. Should any claims or legal proceedings arise concerning the goods, the customer agrees to

cover all storage and other fees and to indemnify the Company for all costs, expenses, and

attorney’s fees reasonably incurred or paid in connection with such matters. The Company will have

a lien on the goods for all charges, including storage, as well as for such costs and expenses. The

lien set forth herein also covers legal fees incurred in initiating or defending a lawsuit to determine

ownership and/or the right of possession of the goods described in the Agreement. At its discretion,

the Company may initiate a claim for recovery in accordance with the above provisions without

further waiver of lien.

18. Validity of the Quote

The quote is valid for 7 days from the date of issuance. If the deposit is not received within this

period, the Company reserves the right to adjust the pricing. However, once the deposit is received,

the price is fixed and will not be subject to change.

19. AI-Generated Content

Please note that our company is not responsible for the content of messages generated by our AI

assistant and other AI solutions. While we strive to ensure accuracy and reliability, the AI-generated

messages are automated and may not always reflect the views or intentions of our company. We

recommend that all messages be reviewed for accuracy and appropriateness before being acted

upon.

20. Governing Law and Dispute Resolution

This Agreement will be construed in accordance with and governed by the laws of the province in

which the service is being provided.

Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to this contract,

including any question regarding its existence, interpretation, validity, breach, or termination, or the

business relationship created by it, shall be referred to and finally resolved by arbitration under the

Canadian Arbitration Association Arbitration Rules.

Privacy Policy

1. Introduction

I&T Excellent Movers Inc. (“Company,” “we,” “our,” or “us”) is committed to protecting your

privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information

when you visit our website or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our services,

including but not limited to your name, email address, phone number, and payment information.

3. Use of Your Information

We use the information we collect to provide, maintain, and improve our services, to process

transactions, and to communicate with you regarding your orders and inquiries.

4. Sharing of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your

consent, except as required by law or to protect our rights.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information.

However, no method of transmission over the internet or method of electronic storage is completely

secure, and we cannot guarantee the absolute security of your information.

6. Cookies

We may use cookies and similar tracking technologies to enhance your experience on our website.

You can set your browser to refuse cookies, but this may limit your ability to use certain features of

our website.

7. Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of

receiving communications from us at any time by following the instructions provided in the

communication.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other

operational, legal, or regulatory reasons. We will notify you of any significant changes by posting

the new policy on our website.

9. Contact Us

If you have any questions about this Privacy Policy or our practices regarding your personal

information, please contact us at sales@excellent-old.onyxer.agency

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